professional & technical skills highlights

§         Project Management, Project Schedule, Project Tracking and Team Management

§         Software Quality Assurance

§         Program Test Management

§         Meeting Facilitation

§         Sales Support

§         Successfully managed complex projects with global implementation, and rapidly evolving requirements.

§         Project delivery under stringent timelines and high pressure.

§         Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.

§         Adept in providing Analytical Support to key business Applications /solutions

§         Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences

§         Acted as liaison between management and development team for Requirements and QA.

§         Strategic Scenario Planning and Analysis

§         Process Design & Analysis

§         Request for Proposal (RFP)

§         Systems Functional Analysis. Rich experience in translating Business requirements to understandable IT systems requirements and Procedures across the organization.

§         Risk Assessment /Impact Analysis. Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.

§         Effective communication skills and record for coordination between globally located teams.

§         Exceptional ability to maintain and build client relationships, frequent travel meeting one on one with clients, able to comfortably converse with all facets in the clients organization.

§         Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements,

§         Managing reports, analysis and decision-making for a change request.

experience

Cognizant Technology Solutions – Consultant

Client: Tier 1 Telecommunications Company

Hoffman Estates, IL

Project title: DCoE (Dispatch Center of Excellence) Phase II

Project summary: The deployment of a single dispatch system leveraging Telcordia’s FORCE and Tier 1 Telecommunications Company’s EDGE products, resulting in the retirement & replacement of current Inside Dispatch systems (WFA/DI, DISC, CGTO & portions of WMS) to Wireline, Global Network Operations and Enterprise.

Role: PMO Test Management Office Team Lead

12/10 – present

Role summary: 

·      Serve as the primary liaison between a business unit, Information Technology and stakeholders for all Testing related activities

·      Facilitated working sessions to manage all testing including system test, regression test, performance test and user acceptance test.

·      Identify any gaps in testing uncovered during facilitated sessions.

·      Partner with client to drive buy-in within the user community.

·      Develop and Document program test strategy and standardize testing standards for the program

·      Partner with client to drive buy-in within the user community.  Translate end user business needs into business/technical requirements

·      Facilitated working sessions to develop process flows for End to End test scenarios planning

·      Facilitated daily executive defect reviews to provide leadership with a clear picture of testing progress and outstanding issues.

·      Direct the day-to-day operations of the Program test oversight team in facilitating the resolution of high severity issues found during testing. 

Client: Tier 1 Telecommunications Company

Hoffman Estates, IL

Project title: DCoE (Dispatch Center of Excellence)

Project summary: The deployment of a single dispatch system leveraging Telcordia’s FORCE and AT&T EDGE products, resulting in the retirement & replacement of current Outside Dispatch systems (WFA/DO, DISC, CGTO & portions of WMS) to Wireline, Global Network Operations and Enterprise.

Role: PMO Test Management Office Team Lead / Production Manager

02/09 – 12/10

Role summary: 

·      Serve as the primary liaison between a business unit, Information Technology and stakeholders for all Testing related activities

·      Facilitated working sessions to manage all testing including system test, regression test, performance test and user acceptance test.

·      Identify any gaps in testing uncovered during facilitated sessions.

·      Partner with client to drive buy-in within the user community.

·      Develop and Document program test strategy and standardize testing standards for the program

·      Partner with client to drive buy-in within the user community.  Translate end user business needs into business/technical requirements

·      Facilitated working sessions to develop process flows for End to End test scenarios planning

·      Facilitated daily executive defect reviews to provide leadership with a clear picture of testing progress and outstanding issues.

·      Direct the day-to-day operations of the Program test oversight team in facilitating the resolution of high severity issues found during testing. 

Client: Tier 1 Telecommunications Company

Hoffman Estates, IL

Project title: NGOSPE (Next Generation Outside Plant Engineering)

Project summary: Enhance existing systems and introduce new systems to reduce work content within the OSP Construction and Engineering organizations, improve record accuracy and drive standardization throughout the enterprise.

Role: Requirements Lead/

          Business Process Flow Lead (Planning/Engineering Design Tool)

10/07 – 12/08

Role summary: 

·      Serve as the primary liaison between a business unit, Information Technology and stakeholders

·      Requirements lead for mapping Systems and Business Process Flows to Technical and Business Requirements

·      Mapping interaction between users and applications for the NGOSPE architecture are accounted for in the business process flows.

·      Facilitated working sessions to map business and technical requirements

·      Identify any gaps in process flows uncovered during facilitated sessions.

·      Partner with client to drive buy-in within the user community.

·      Developing Systems and Business Process Flows describing the interaction between users and applications for the NGOSPE architecture.

·      Facilitated working sessions to develop process flows and develop additional business requirements uncovered during facilitated sessions.

·      Partner with client to drive buy-in within the user community.  Translate end user business needs into business/technical requirements

Role: User Acceptance Test (UAT) Lead

05/08 to 12/08

Role summary: 

·      Serve as the primary liaison between a business unit, Information Technology and stakeholders

·                                                    Interact with stakeholders to determine, analyze, formalize and document user needs for new system and report creation, enhancement and modification

·                                                    Facilitate project team meetings

·                                                    Conduct process and workflow analysis

·                                                    Prepare documentation for technical team including: software requirements specifications, use cases, process flows, and support documentation

·                                                    Partnering with client to build a User Acceptance Test plan

·                                                    Provide guidance for testing industry best practice to client

·                                                    Ensure requirements can be easily translated into test plans and test cases

·                                                    Application system administrator

·                                                    Perform application configuration and validation

·                                                    Develop, maintain, and update weekly status report

Allstate Insurance Company – Release Coordinator/QC Analyst

Client: Allstate Insurance Company

Northbrook, IL

Role: Release Manager, Alliance Project: Allstate Alliance Applications are the next step in the continued evolution of agency technology: intuitive web-based systems, which will provide agencies, Senior Customer Insurance Professionals (SCIPs), and associates from the Regional Commercial Centers (RCCs), Commercial Operating Centers (COCs), and National Support Center (NSC) with an improved business transaction platform.  Alliance consolidates seven different policy administration systems into a single code base.  Consolidations of code bases eliminate redundancies, decrease maintenance; hardware costs, and improves speed-to-market position. 

07/06 to 10/07

Role summary: 

·      Provide input from a testing perspective to the release schedule plan.

·      Set the release specific test strategy and the scope that includes the types and amount of testing based on resource capacity and skill set.

·      Create and maintain a release specific Alliance-QC Quality Control Light Plan (QCP-Light) and adhere to CMM standards.

·      Develop and maintain strong working relationships with all the areas engaged with the Alliance-QC team (Senior Leadership Team, PMO, Requirements, Development, Maintenance, Configuration Infrastructure, Environment, Architecture, other Testing teams, etc.) as well as ensuring customer/client satisfaction.

·      Identify release specific milestones, external milestones, dependencies, issues, risks, and assumptions.

·      Establish QC release entrance and exit criteria.

·      Create and maintain Project Plan and task assignments.

·      Manage, coordinate and ensure the delivery of a release.

·      Ensure release-testing commitments are met and monitor progress of the release to recognize scope change and potential impact to target dates.

·      Report release specific testing status, risks, issues, and defects to appropriated audience.

·      Identify needs for implementing new processes and improve existing processes.  Ensure both new and existing processes are being followed.

·      Create and drive a new hire training plan and cross training within the team.

·      Identify areas of improvement to increase speed, quality and gain efficiencies.

·      Identify and implement risk-based testing approach when needed.

·      Developed Test Strategy, Test Plan, Test Conditional, and Test Cases for functional testing, regression testing, and complete end-to-end testing of the system.

·      Used Clear Quest for tracking defect, issue, build request, risk, and change request.

·      Used Clear Case version control system to keep track of different versions of the test plan, test conditions, test cases, use case documents, wireframe, data general, and test scripts.

·      Responsibilities included close interaction with development team, project managers, environment team, integration owners, and mentoring the quality assurance team.

·      Analyzed business requirements and created line placement scenarios, condition sheets, test cases/data, and performed manual and automated web testing as well as documentation of results

M&T Capital Group – Business Analyst / Project Manager

Client: Delta Phone, Easy Phone (CLEC)

Naperville, IL

Role: Business Analyst/Project Manager

01/01 to 07/06

Role summary: 

·         Leading small to mid-size cross-functional project teams.

·         Managing simultaneous projects, including IT components.

·         Gather time and cost estimates and work with Strategic Initiative owner to ensure sufficient funding

·         Perform Support Development, Sales and Professional Services operations to facilitate winning quality new business and to deliver to time, quality and cost existing commitments.

·         Communicating with all levels of a multi-tier organization, including upper-level management

·         Develop and monitor the program’s budget; oversee financial well-being of the program by analyzing cost effectiveness and exercising cost controls; prepare, submit and justify budget enhancement requests to the Senior Vice President.

·         Manage activities between clients, third party technology partners, and offshore development teams.

·         Manage issues and risk and provide timely status to the team

·         Manage change request and split projects per client request

·         Ensure the project is delivered on schedule and within budget, and meets the business requirements of the client organization.

·         Maintain a working relationship with client and document technical requirements.

·         Track and manage issues, risks, assumptions, action items and decisions through to resolution.

·         Provide subject matter expertise in areas including project management, project scope definition, risk identification, project methodology, resource allocation, facilitation and other areas of expertise based on project needs.

·         Conduct, coordinate and participate in User Acceptance Testing to ensure business requirements were satisfied.

·         Continuously develop a stronger relationship will all stakeholders to create a high performance, multi-vendor team.

·         Perform complex administrative duties requiring oversight, attention to detail and analysis; perform strategic planning and financial analysis, including assisting in preparation of specialized program and project budgets to include staffing and operational needs.

·         Negotiate, develop, monitor and administer a variety of contracts and agreements.

·         Demonstrate the value of Software Development Lifecycle Methodology and process to clients

·         Contribute where necessary to the production of Client proposals

·         Assist Project Directors and Functional Architects to identify and scope a project or a change request’s requirements, help estimate additional workloads and their effective integration into overall project plans

·         Identify, analyze and document Client requirements (functionality, business processes, interfaces, technical environment ends, etc)

·         Construct, facilitate and deliver Clients workshops, assist the Client in developing and articulating their requirements

·         Develop and document Business Requirement Specifications for areas of functionality, actively engage with Clients, Functional Architect, Product Architects, System Analysts and other Business Analyst to ensure consistency and completeness of requirements.

tECHNOLOGIES

Databases:  MS Access, SQL, Oracle

Other:  AS 400, WinRunner, Quick Test Professional (QTP), Mercury Interactive Suite, Mercury Test Director, Mercury/HP Quality Center, Rational Test Manager, Rational Clear Case, Rational Clear Quest, Requisite Pro.

APPLICATIONS

§         Microsoft Project

§         Microsoft Visio

§         Microsoft Excel

§         Microsoft PowerPoint

§         Microsoft Word

§         Microsoft Access

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CERTIFICATIONS

·         Graduate Certificate in Project Management, Keller Graduate School of Management, Chicago, IL

educatION

·         MBA – Masters in Business Administration , Keller Graduate School of Management, Chicago, IL

·         Bachelors of Science in Telecommunications Management, DeVry University, Addison, IL

·         Bachelors of Science  in Information Decision Sciences, University of Illinois, Chicago, IL